Shipping Policy

Shipment processing time

Most items are shipped within 1-3 days from time of order.

Some items may require assembly - ie coilovers / suspension kits which are assembled to order and may be subjected to additional processing time and due to workload can take up to 7-10 days to be dispatched.
 

Urgent Orders

Should you require your order urgently, please contact us on 0405880000 or sales@signaturespares.com.au and we will do our best to accomdate your requirements.

Pick up Orders

For all pick up orders we will contact you once your order is ready to go. Some items may need to come in from an external warehouse and require 1-2 days to get into us. Again if the order is urgent please contact us and we will do our very best to accomdate you.
 

Shipping rates and delivery estimates

Shipment method

Estimated delivery time

Shipment cost

Australia Post

3-7 business days

Flat Rate $15

Couriers

2-7business days

Flat Rate $15

Pick Up Instore

1-2 business days

Free

Shipping times quoted are most Metro Cities.  For Regional / Remote areas please allow extra time and refer to supplied tracking information for an ETA.

Shipping Delays

Occasionally delays will happen with Collections / Deliveries which are out of our control.  For items that are already in transit the quickest way to get an update is to contact the courier with the information provided to you via email. We will assist where we can however it will be quicker for the customer to contact the courier directly.

$15 Flat Rate Shipping Information

$15 Flat rate shipping is applicable to all metro / non remote areas on all items.

Bulky / Heavy Items to Remote Areas and NT / WA

If your purchase includes a bulky / heavy item in excess of 5KG and you live in a remote area or Northern Territory or Western Australia please contact us for a freight quote prior to ordering. Items that class as bulky / heavy but are not limited to:

  1. Suspension Kits
  2. Bullbars
  3. Winches
  4. Springs
  5. Brake Kits
  6. Radiators / Condensers

If your item will easily fit into a satchel / small carton there is no need to contact us as the flat rate of $15 will be applicable.
If you don't contact us prior to ordering we will get in touch with you with a freight quote or to offer a no fee order cancellation

Shipment to P.O. boxes.

As we use couriers for a majority of our items we cannot ship to PO Boxes. Physical addresses only unless its something that will fit into an Australia Post 5kg bag.

Shipment confirmation and order tracking

Confirmation will be sent via email within 24 hours of item being dispatched.

Damages

Should your item arrived damaged please contact Signature Spares and Performance within 24 hours at sales@signaturespares.com.au with photos / videos so we can work to get this issue resolved

International Shipping Policy

We currently only ship within Australia online. Please contact us if you wish for your order to be shipped overseas and we can manually process the order.